Careers

Admissions Associate - Call Center Representative

Orange County/Irvine, CA

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Job Description:

Stanbridge University is seeking a Call Center Representative for our Admissions Department. We are looking for a motivated self-starter who is people-oriented, understands how to represent a brand through exemplary service and gets along well within a team. This position offers an excellent opportunity to join a well-established and growing institution.

Employment Status:

full-time
hourly, non-exempt

Date Posted:

January 17th, 2019

Essential Functions:

  • Perform telecommunication tasks operating a computerized communication system.
  • Filter in-bound inquiries for prospective students and direct to Admission Representatives.
  • Adhere to customer service, brand representation, and compliance policies and procedures.
  • Place out-bound re-contact calls.
  • Assist in greeting and serving prospective students on campus.
  • Assist in basic reporting of daily activities.
  • Data entry.
  • File management.
  • Maintain a positive attitude at all times.
  • Other tasks as assigned.

Qualifications:

  • Two years of experience in customer service.
  • Ability to handle multiple phone lines.
  • Strong computer skills with emphasis in Customer Relationship Management systems preferred.
  • Knowledge of Excel preferred.
  • Requires excellent verbal and written communication skills.
  • Working knowledge of office procedures and office equipment.
  • Requires excellent organizational, interpersonal and time management skills.

Conditions of Employment:

  • The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment:

  • Standard office setting.
  • Typically, duties are performed in an office environment while sitting at a desk or computer workstation.
  • An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment and demanding timelines.

Physical Demands:

  • The incumbent regularly sits for long periods, walks short distances on a regular basis
  • Uses hands and fingers to operate an electronic keyboard or other office machines; reaches with hands and arms; speaks clearly and distinctly to answer telephones and to provide information; sees to read fine print and operate computer; hears and understands voices over telephone and in person; and lifts, carries, and/or moves objects weighing up to 10 pounds.

We Offer:

  • Professional opportunities in a growing organization.
  • An organization that values and appreciates its employees.
  • A highly competitive pay and benefits package
  • A strong community service culture.

Stanbridge University is an equal opportunity employer with values and appreciation for its employees.