Admissions Representative

Orange County/Irvine, CA

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Job Description:

Reporting to the Director of Admissions, the Admissions Representative is responsible for enrolling qualified students into the programs of the university.

Employment Status:

hourly, non-exempt

Date Posted:

June 13th, 2019

Essential Functions:

  • Respond to all phone, internet, and in-person inquiries in a timely and efficient manner.
  • Establish rapport with prospective students in all phone and internet interactions by answering questions about programs, asking pertinent and fact-finding questions, and setting up appointments for face-to-face interviews.
  • Create a friendly and professional atmosphere during interviews by providing clear, complete, and accurate information about programs and the admissions process in accordance with the policies and procedures of the university.
  • Present accurate and complete information about the content and length of programs, academic requirements and policies of the university, and the employment and salary prospects for graduates.
  • Disseminate current advertising and promotional media to prospective students during the admissions process.
  • Provide student outcomes and other achievements of the university from documents and sources approved by the university administration.
  • Evaluate the educational and employment background of each prospective student to determine whether the university has a program that appropriate for the person's academic abilities and goals.
  • Convey the results of admissions examinations to prospective students and assist in rescheduling retake examinations as necessary.
  • Coordinate admissions activities with those in other functional areas of the university, including financial aid, student services, and the educational programs.
  • Enter data on leads, return calls, emails, appointments, interviews, completions, enrollments, and other data as required of admissions representatives.
  • Use all tools available to admissions representatives, including databases, the phone system, software programs, and print media.
  • Provide feedback to the Director of Admissions about successes, challenges, and areas for continuing improvement of the admissions process.
  • Establish and meet qualitative and quantitative performance goals to meet the customer service, enrollment, and reporting goals in admissions.
  • Attend departmental meetings, graduation ceremonies, and other university meetings or events, as required.
  • Foster an educational environment that is conducive to learning, respect, integrity, teamwork, and professionalism.
  • Adhere to the requirements of accrediting, federal, and state agencies as well as the policies and procedures of the university.
  • Provide outstanding customer service to all constituencies and partners of the university.
  • Perform other duties as assigned by the Chief Executive Officer/President of the university.
  • Maintain acceptable level of performance as measured by supervisor and student evaluations, as applicable.
  • Continue progress on meeting professional, departmental, and university goals.


  • A bachelor's degree from an accredited college or university.
  • Two or more years of experience in admissions in higher education or customer relations in business.
  • Ability to meet the minimum requirements of accrediting, state, and federal agencies for education, work experience, and certification/licensing to perform in the stated position.
  • Knowledge of institutional, accrediting, state, and federal standards, laws, and/or regulations for higher education.
  • Excellent oral, written, and interpersonal communication skills in a culturally diverse environment.
  • Facility in using computer technology systems current in higher education.

Conditions of Employment:

  • The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be physically present in the office.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment:

  • Standard office setting.
  • Typically, duties are performed in an office environment while sitting at a desk or computer workstation.
  • An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment and demanding timelines.

Physical Demands:

  • The incumbent regularly sits for long periods, walks short distances on a regular basis.
  • Uses hands and fingers to operate an electronic keyboard or other office machines; reaches with hands and arms; speaks clearly and distinctly to answer telephones and to provide information; sees to read fine print and operate computer; hears and understands voices over telephone and in person; and lifts, carries, and/or moves objects weighing up to 10 pounds.

We Offer:

  • Professional opportunities in a growing organization.
  • An organization that values and appreciates its employees.
  • A highly competitive pay and benefits package
  • A strong community service culture.

Stanbridge University is an equal opportunity employer with values and appreciation for its employees.