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Information Technology Helpdesk Associate

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Orange County/Irvine, CA

Job Description:

Stanbridge University is seeking a proficient end-user desktop support which involves responding, researching and resolving end-user issues and questions. The candidate will also be responsible for classroom computer and AV equipment support, as well as classroom computer setups utilizing Windows Deployment Systems (WDS) to deploy new images to computers. The candidate will also assist with supplies deliveries including books, student supplies, and IT equipment.

Employment Status:

full-time, hourly, non-exempt

Date Posted:

Jun 15th, 2022

Essential Functions:

  • Install, modify, clean and repair monitors, keyboards, mice, central processing units (CPUs), printers and other peripherals.
  • Troubleshoot problems and provide technical support for software and hardware, including IP addressing issues, viruses, failing applications, etc.
  • Manage upgrades in software and hardware, such as RAM installations or other hardware upgrades/replacement.
  • Deploy new classroom images utilizing VMware and WDS technologies.
  • Run network/phone cable for new classrooms and offices, or replace cables as needed.
  • Field telephone calls and trouble tickets from employees, faculty, and students seeking assistance with technical problems.
  • Assist with receiving books and supplies deliveries, when needed.


  • Experience supporting Windows 7 and 8 in a business environment.
  • Support experience in Microsoft Office (Outlook, Word, PPT, Excel), and Adobe Acrobat software.
  • Experience administrating Microsoft Active Directory User and Computer Accounts.
  • Demonstrated ability to take ownership of IT incidents from request to satisfactory resolution.
  • Previous support and troubleshooting experience with standard desktop, laptop, and printer hardware and software issues.
  • Experience with virtualized technologies, specifically VMware ESXI 5.0 and vSphere 5.0 to deploy new classroom virtual machines for IT classes.
  • Experience with Dell, Lenovo, and other vendor hardware.
  • Experience with Microsoft WDS for deploying Windows images is a plus.
  • Certifications, such as CompTia A+ and Network+, or equivalent knowledge and skills
  • Strong written and verbal communication skills.
  • Excellent customer service skills and ability to work well with a team.

Conditions of Employment:

  • The work environment and physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Work Environment:

  • Typically, duties are performed in an office environment while sitting at a desk or computer workstation.
  • An incumbent is subject to contact with others, frequent interruptions, noise from talking or office equipment and demanding timelines.

Physical Demands:

  • The incumbent regularly sits for long periods, walks short distances on a regular basis.
  • Uses hands and fingers to operate an electronic keyboard or other office machines; reaches with hands and arms; speaks clearly and distinctly to answer telephones and to provide information; sees to read fine print and operate computer; hears and understands voices over telephone and in person; and lifts, carries, and/or moves objects weighing up to 10 pounds.

We Offer:

  • Professional opportunities in a growing organization.
  • An organization that values and appreciates its employees.
  • A highly competitive pay and benefits package
  • A strong community service culture.

Stanbridge University is an equal opportunity employer with values and appreciation for its employees.

About Stanbridge University

Founded in 1996, Stanbridge University offers specialized degrees at the Master, Bachelor, and Associate levels in the fields of Nursing and Allied Health. Stanbridge is based in Irvine, California with an annual enrollment of over 1,600 students. For each year from 2009 through 2015, Stanbridge has been named to the President’s Higher Education Community Service Honor Roll, the highest federal recognition a college or university can receive for its commitment to volunteering, service-learning, and civic engagement. In 2017, Stanbridge University was awarded the 2017 School of the Year Award by California Association of Private Postsecondary Schools (CAPPS) for outstanding educational practices among higher education institutions. In 2016, Stanbridge University was awarded the Gold Award for Excellence in Community Service from CAPPS for offering students quality higher education while simultaneously maintaining efforts to assist the local community. Stanbridge University has been selected as a 2014-2015 School of Excellence by the Accrediting Commission of Career Schools and Colleges (ACCSC), and also received its 2015 Excellence in Student Services Award for creating a comprehensive student services program that enhances student achievement outcomes. In 2013, Stanbridge University received the ACCSC Community Service Award for outstanding outreach to the local and global community. Institutional Research & Evaluation, Inc., has named Stanbridge University one of America’s Best Technical Colleges for each year from 2009 through 2016. For more information, please visit or call 888-789-6208.